Return Policy
We offer a 14-day return guarantee, which means you have 14 days to request a return after receiving your item. (Store Name) does not accept returns beyond 14 days from the delivery date. Please remember that WE DO NOT OFFER FREE RETURNS OR RETURN LABELS. Customers are responsible for the return shipping costs if they decide to cancel their purchase.
At (Store Name), we prioritize your satisfaction and strive to provide a seamless shopping experience. Please take a moment to familiarize yourself with our comprehensive return and refund policy, which outlines your rights and obligations when initiating a return or refund.
Return Policy
14-Day Return Policy You have 14 days from the delivery date to request a return for all non-defective items. Note that returns will not be accepted after this period.
Responsibility for Return Shipping Customers are responsible for return shipping costs unless the product is defective or if we have incorrectly packed the item. We do not offer free returns or return labels.
Return Conditions To be eligible for a return, the item must be unused, unwashed, free from stains, pet hair, and distinct odors, with all product tags intact.
Return Exceptions Certain items cannot be returned for health and safety reasons, such as perishable goods, custom-made products, personal care items, hazardous materials, and flammable liquids or gases.
Unclaimed Items For unclaimed items, a fee of 79 SEK will be charged to cover administrative costs from the carriers.
Refund Policy
Processing Refunds Once we have received and inspected the returned item, we will process your refund within 14 days. If it is a service, the refund will be initiated within 14 days from the day you informed us of your decision to cancel the service.
Method of Refund Approved refunds will be issued using the original payment method.
Damages and Errors
Reporting Defective Items Inspect your order upon delivery and notify us immediately via email at (Store's email) if the item is defective, damaged, or if you received the wrong item. Reports of defects must be made within 48 hours of receiving the delivery.
Refund Exceptions
Refund Without Returning the Product Requests for refunds without returning the product will not be processed. In exceptional cases, we may offer a partial refund of 50% along with a store credit, allowing you to keep the item.
Non-received Delivered Items If the tracking number indicates successful delivery but you have not received the item due to incorrect address information, we may offer a replacement upon receipt of a secure delivery address, subject to a handling/shipping fee of 70 SEK.
Cancellations
Order Cancellation Policy Cancellations and changes to order information are STRICTLY accepted within 24 hours after placing the order (provided the order has not yet been fulfilled). Please contact us via email at (Store's email) and provide your order number.
(Store Name) accepts no responsibility for delays or errors resulting from circumstances beyond the company's control, including but not limited to labor disputes, fires, wars, governmental decisions, reduced or missing deliveries from suppliers, and other unforeseen factors. Furthermore, the company shall not be held liable for any changes to products or product characteristics made by respective suppliers or other factors beyond our control.
(Store Name) further disclaims all responsibility for direct or indirect damages or losses that may affect the customer as a result of the purchase or use of our products or services. It is the customer's responsibility to use the products in accordance with the specified guidelines and to exercise caution when handling them.
Although we strive to provide accurate and up-to-date information on our website, we do not guarantee the completeness, accuracy, reliability, suitability, or availability of the information, products, or services provided. Use of our website and our products is at the customer's own risk.
For any return-related inquiries or questions, please contact us at (Store's email). We are here to assist you and ensure that you are satisfied with our products and services.
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